Services
Mendola Associates designs and delivers high quality intuitive, interactive training and development which is specifically created to meet your organisation’s requirements.
We encourage organisations to enable critical thinking and active participation including reality checks compared to apparently adopted models against actual practise.
We work flexibly to offer cost effective individual coaching and mentoring to develop dynamic leadership and innovative management skills as well as training on a wide variety of skills and techniques for groups and teams of all sizes using both formal and informal approaches to learning.
Developing Leadership and Effective Management
We offer your organisation high impact leadership development work focussing on transformational change, translating the values of your organisation into a practical workable reality.
Individuals in leadership roles need to be able to manage change while staying aligned with the organisation’s purpose. They need to be innovative for long term sustainability.
Management needs to effectively deliver! To improve and develop management styles we can enhance awareness of when and where these are most effectively adopted. Our management mentoring covers issues such as project management for results on budget, presentation skills which win contracts and productive consultation techniques within the organisation and external stakeholders
Sales, customer care and client care
We offer training courses for groups and teams designed specifically to meet the needs of your organisation. We can cover key and often challenging issues including keeping communication aligned with the organisation’s values, creating a customer focussed organisation and delivering effective customer service and customer care.
We can design training grounded in emotional intelligence to support teams in delivering without burnout and de-motivation. These can include the practicalities of effective communication, dealing with ‘difficult’ people and situations, coping with target and deadline pressures and successful approaches to time and stress management as well as understanding human intrinsic motivations”